Salesforce service resource availability. Ensure seamless appointment scheduling without...
Salesforce service resource availability. Ensure seamless appointment scheduling without conflicts. On the Service Territory record, there should be a related list for a junction object (Service Territory Resources or something) where you relate Service Resources to the Service Territory. Community portal – The central hub for editors, with resources, links, tasks, and announcements. Attend Tableau User Group meetups in-person or virtually to build your network and grow your skills. This planning can be done by work type in order to adjust resources availability to customer demand. This action can return the number of online service reps and number of work items How Salesforce Scheduler Determines Available Time Slots When users schedule a service appointment, Salesforce Scheduler uses multiple factors, such as field values, scheduled appointments, absences, Scheduler Settings, and Scheduling Policies to determine available time slots. A green dot (Live Resource) will appear when the Service Resource is logged into the mobile and available - provided the geo-tracking is ON, location coordinates are updated and the LastKnownLocationDate field is within Create Service Resource Absences in Salesforce Scheduler To specify the absence period of a service resource, use the Absences related list on the service resource page. Tip To create a service resource using the Salesforce Scheduler Setup Assistant tool, go to the Salesforce Scheduler Setup Assistant tab, and under Set Up a Service Resource and Assign a Skill, click Create a Resource. Retrieve service appointment IDs of all scheduled appointments associated with specific resources by using the query request on the AssignedResource object. Download Odoo or use it in the cloud. We’re also working closely with Well-Architected to ensure these concepts are well-embedded into one framework for all Salesforce professionals to follow. Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost productivity and increase customer satisfaction. Features described in this document don’t become generally Last updated: November 17, 2025 available until the latest general availability date that Salesforce announces for this release. 13 hours ago · Find latest news from every corner of the globe at Reuters. Please try again later or visit Help topics below. Resource Availability Determined using service territory member, service territory, work type, and account operating hours fields. Create a page to show the available service resources. Then, assign them the Salesforce Scheduler permission set license via a permission set to make them available for appointments. It’s a proven ecosystem with more than 13 million installs and 157,000 peer reviews to help you find the best solution for your unique business needs. Work Rule Type: Service Crew Resources Availability Service Crew Resources Availability is an Apex work rule type that ensures that a service resource of type Crew is assigned to an appointment only if the crew complies with the appointment’s parent record’s minimum crew size. This object is available in API version 38. Built on a decade of innovation and unified data foundation, AI at Salesforce turns every workflow, user, department, and industry into proactive, intelligent systems. Troubleshoot Service Resources Use these steps when Salesforce Scheduler doesn't show a service resource when users run a flow. Running a field service business means managing numerous moving parts. Learn how to set up service resources and skills on Salesforce Scheduler for efficient staff management and appointment allocation. Specify the availability of service resources, operating hours of service territories and work types, and visiting hours for accounts. Learn how to build mobile and enterprise applications and agents on Salesforce and deliver innovative experiences using the Agentforce 360 Platform. Might need to configure the Lightning page layouts. I have selected the territory in territory filter related to below Service appointment. Everyone can learn Salesforce. When you’re not using shifts, ensure that the intersection of operating hours of the service territory, the service territory member, the work type, and the account’s visiting hours has at least one time slot. Thank you! Agentforce is temporarily unavailable. Designate shifts to show availability for specific types of work or tasks, or for specific territories. You can choose skills required and the date/time to find all available resources and assign events to them. A list of Salesforce’s affiliates can be found in the List of Subsidiaries section of Salesforce’s most recent Form 10-K, available under the SEC Filings tab by selecting the “Annual Filings” filter on the page located here. Select Non Availability as the record type. Retrieve the actual service resources—an employee from your company, such as a loan officer, investment advisor, doctor, nurse practitioner, or retail store specialist who attends appointments with clients—based on the work type group and service territory that’s assigned to a service appointment. Add the Check Availability for Routing action to an Omni-Channel flow to determine service rep availability and estimated wait time. Grow Your Business. Entities and relationships that provide the primary overview for managing work assigned to resources within service territories. From the Service Resources tab, click New. Create and update service appointment records, assign resources, and generate leads, including group appointments with multiple participants. Shifts can work alone or alongside operating hours and service territory memberships to define workforce availability. This lightweight solution helps you to schedule events in Salesforce calendar (either a meeting or onsite visit). A time slot represents a period in a day when an appointment can be scheduled. To choose appointment candidates from the new virtual service territory, assign service resources to the territory in Salesforce Scheduler. The Tableau Community, often called the DataFam, is a global network of friendly data people. Learn in-demand skills with online courses and Professional Certificates from leading companies like Google, IBM, Meta, and Adobe. Service Resource Availability is an Apex work rule type that ensures that a service resource is available to perform a service appointment. Some of these resources are only available if you have the corresponding package installed or have the corresponding feature enabled. Credly is the end-to-end solution for creating, issuing and managing digital credentials. Whether you are an admin, user, or developer, there is a trail for you. Resolution To resolve the issue please verify that you have active Service Resources in the chosen Service Territory - Service Resources are active - Service Resources are assigned a Salesforce Scheduler permission set license ResourceAbsence Represents a time period in which a service resource is unavailable to work in Field Service, Salesforce Scheduler, or Workforce Engagement. The value can't be passed to a subflow element. Work with Resource Absences To make it easier for you to work with resource absences, create and edit resource absences directly on the Gantt, view overlapping absences scheduled to the same resource, hide unapproved absences on the Gantt and show resource absences on the dispatcher console map. com, your online source for breaking international news coverage. Set this new territory as the secondary territory for each service resource. Connect to all of your data with fully integrated AI/ML capabilities, governance and data management, visual storytelling and collaboration. Work capacity limits let you control the amount of work you can schedule for service resources. To access the Field Service mobile app, users need the Field Service Mobile user license. The AssignedResource object represents a service resource who is assigned to a service appointment in Salesforce Scheduler. Salesforce is the #1 AI CRM (customer relationship management) platform. You also get to see the available dates and times common to all the resources, including any assets such as rooms. You can see each resource’s utilization percentage for a particular day or over multiple days, and sort resources in the Gantt by utilization. Available in: Enterprise and Unlimited Editions View Ser Mar 28, 2023 · In addition, we also launched Availability Help and Training, a new resource that discusses availability best practices in more detail. Build a scheduling application using Salesforce Scheduler APIs to book a multi-resource service appointment. Thank you! Assign Service Territories to Service Resources in Salesforce Scheduler Assign service territories to service resources to ensure that appointment attendees are associated with all the locations where they’re available. 0 and later. For additional support, please contact your local support number for assistance. . Gain insights into appointment scheduling and optimize your service resources efficiently. Master resource availability by configuring Salesforce and external calendars. Mar 29, 2021 · Capacity Reservation enables planners to define service slots – a time range within a day in which resources provide service to customers – and set the maximum number of appointments that can be scheduled per each service slot. A time slot is a period in a day when an appointment can be scheduled. Service resource is associated with particular SA. Before you can create service resources, create or identify users who you want to be available as service resources. The calendar availability is determined by the service territory ID, the work type group ID, and the service resource IDs that you obtained previously. Connect with the DataFam on Slack to chat in real time, see upcoming events, and explore helpful resources. Explore flexible programs—from short courses to full degrees. Salesforce provides the complete AI CRM platform to embed and scale predictive, generative, and agentic AI into every business workflow and process. Get Service Resources A service resource represents an employee from your organization, such as a loan officer, investment advisor, doctor, nurse practitioner, or retail store specialist, who attends appointments with clients. Enable the Check Salesforce Calendar for Resource Availability scheduling policy rule. Explore how service territories, members, and skills function in Salesforce. To ensure that duplicate service appointments aren't created, specify these parameters. A work rule of this type is mandatory for all scheduling policies to ensure that both Workbench is free to use, but is not an official salesforce. Some parts of request URIs are case-sensitive, such as IDs. Field Service Guidelines for Shift Availability Learn how to define valid shifts and show when your workers are available for shift work. May 12, 2020 · Service resource is assigned territory and that territory is selected in dispatcher console. 4 days ago · Heroku is an AI platform as a service (AI PaaS) that enables developers to build, run, and scale applications entirely in the cloud. Business managers or administrators can then assign an available service resource to an Customer service is the support you offer your customers, both before and after they buy and use your products or services. Salesforce, Spring ’26 Note: This release is in preview. Salesforce Admin Matt can configure scheduling policy rules to check the Salesforce calendar, external calendar, or both to determine service resource availability. From ERP to CRM, eCommerce and CMS. Thousands of organizations use Credly to recognize achievement. View Field Service Resource Utilization To make smarter scheduling and hiring decisions, view your service resources’ individual utilization percentages. Nov 17, 2025 · Salesforce Knowledge is available in Essentials and the Unlimited Edition with Service Cloud. salesforce. com is the best AI work platform. Assigning Service Territories to Service Resources in Salesforce Scheduler You can link a service resource to multiple territories to indicate where they are available to work. Our AI architecture provides the governance and security to ensure your AI Matt doesn’t want to sync calendars and wants to make sure that Salesforce Scheduler shows only time slots that don't conflict with events on the Salesforce calendar or external calendar. For more information, contact your Salesforce representative. Learn how to manage your service resources. WorkTypeId Required Editions Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. Ensure that the calendar shows only the available time slots for the selected resource between the shared invitation start and end dates. Aug 10, 2022 · One of the missions of Salesforce’s engineering team is to prevent and minimize service disruptions. Optimize for Performance Design and operate your org with performance in mind Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. Schedule work from Any Object, Allocate to the right-skill Resources, in any Time Zone; all within a single Salesforce application. 2- Constant Constant resource stores a constant value that does not change during the flow. Get Service Resources Retrieve the available service resources based on the selected work type group or work type, and service territory. When the Show Time As field value is set to Busy or Out of Office for an event and a service resource is selected in the Assigned To field, Salesforce Scheduler doesn’t show the time slots that have scheduling Pipedrive is the easy-to-use, #1 user-rated CRM tool. Salesforce Scheduler (formerly known as Lightning Scheduler) gives you the tools and developer resources you need to simplify appointment scheduling in Salesforce. Use the available-territory-slots Connect API to fetch the consolidated availability of each service resource within the selected territory. Select Check Salesforce Calendar for Resource Availability. Salesforce Help Loading Sorry to interrupt CSS Error Refresh Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. Experience Cloud User Licenses The following licenses are used for external users: Customer Community, Customer Community Plus, Partner Community, External Apps, External Identity, and Channel Account. Multi-resource scheduling lets users create appointments that include more than one required service resource. Create Service Resources Create service resources—individual users who can attend customer appointments—so that you can assign appointments to users. com support is not available for Workbench. Resources Sample Apps Explore open-source sample apps and reference code Lightning Component Library Find reference info, a developer guide, and Lightning Locker tools Metadata Coverage Report Discover the best source for metadata coverage information Spring '26 Release Notes Discover what's new for developers in the latest release If custom indexes are available for your organization, use query plans to help you decide when to request a custom index from Salesforce Support. From Setup, in the Quick Find box, enter Scheduling Policies, and then select Scheduling Policies. Workbench has not been officially tested or documented. Considerations for Scheduling Service Crews Field Service crews, much like individual service resources, can be assigned to service appointments. Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. You can learn more about what Salesforce is and what Salesforce does by visiting our official resources For information, see Assign Service Resources to Service Territories in Salesforce Scheduler. Represents a service technician or service crew in Field Service and Salesforce Scheduler, or an agent in Workforce Engagement. When these parameters aren't specified, the API doesn't check for the availability of time slots. Oct 26, 2020 · A Better Service Dispatch Console for Salesforce In this article, we’ll look at working with relating Salesforce Scheduler’s Service Appointments and Service Resources. monday. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular Apr 11, 2021 · When creating a Service Appointment in Lightning Scheduler there is no standard validation to prevent from booking a Service Resource multiple times during the same time slot. 1 day ago · Seamlessly manage your people, money, and agents on an open, unified platform with AI at the core. How can we get available time slots for a Service Resource in Lightning Scheduler and allow for booking a Service Resource only once per time slot? Jul 2, 2024 · Connect with the DataFam. Users need to have the Service Resource permission set as well as Service Resource records to be available when scheduling an appointment. You can create a dummy resource, such as DummyResource1, Agent1, or Agent2 that users can schedule appointments with, and then create actual resources to whom these appointments can be assigned later. Mar 3, 2026 · The Spring ‘26 Release has arrived, and for our ISV partner ecosystem, it’s about more than just new features - it’s about building the future of autonomous apps. Salesforce Knowledge is available for an additional cost in: Professional, Enterprise, Performance, and Developer Editions. Resource Unavailability Determined by resource absences, existing appointments that the resource is assigned to. Resource Optimizer™ (RO) is a native Salesforce solution to address all your scheduling and resource management needs. Service appointment appears in service appointment list but no service resources are displayed. Create a personalized experience by scheduling customer appointments—in person, or by phone or video—with the right person at the right place and time. Salesforce relies on customers to implement and maintain their solution with availability as a priority to help ensure a stable, reliable experience for everyone. A service resource is an employee from your organization, such as a loan officer, investment advisor, doctor, nurse practitioner, or retail store specialist, who attends appointments with clients. Note By default, when appointment distribution is disabled, the screen displays all available service resources for the next 31 days. Define Capacity-Based Resources Typically, contractors in field service can work a specified amount in a given time period. For example, you can designate an Salesforce Scheduler helps you select only the primary resource based on the skills required. Join us for an exclusive deep dive designed specifically to help partners translate the latest platform innovations into market-ready solutions. Enables users to view the list of available service resources (appointment attendees) and select a service resource. You can schedule breaks automatically, account for travel time, or set up short breaks between service appointments. Note Resource absence isn't supported for capacity-based service resources when you're using Enhanced Scheduling and Optimization. TimeTap is a powerful and feature rich appointment scheduling software solution for the entire enterprise. Sign up for a 14-day free trial. Extend Salesforce with AppExchange AppExchange is the leading enterprise cloud marketplace with more than 9,000 pre-built and customizable apps to extend Salesforce, your digital labor platform. Get Available Resources Retrieve the resources that are available for an anonymous appointment. Define a service resource’s capacity so they aren’t overbooked during schedule optimization. The Break record type is used to automatically create breaks during schedule optimization. Find Salesforce Sales and Sales Cloud pricing for businesses of any size and learn about the differences between Sales Editions. We bring companies and customers together by providing a unified set of applications — powered by agentic AI and data — that help every department, including sales, service, marketing, commerce, and IT, work as one. Apr 22, 2021 · The available options are Apex classes that have @AuraEnabled fields. Dec 11, 2025 · You can use Service in Microsoft 365 Copilot to connect and sync with your CRM to get all the relevant information in one place. Manage exceptions, such as holidays, absences, and manually created calendar events. You’ll create more time with our automated tools that reduce administrative work and scheduling related tasks. And now, with AgentExchange, you can leverage The world’s broadest, deepest analytics platform Deploy in the cloud, on-premises, or natively integrate with Salesforce CRM. MuleSoft provides the most widely used integration platform (Mule ESB & CloudHub) for connecting SaaS & enterprise applications in the cloud and on-premise. A service resource represents an employee from your organization, such as a loan officer, investment adviser, doctor, nurse practitioner, or retail store specialist, who attends appointments with clients. How can we get available time slots for a Service Resource in Lightning Scheduler and allow for booking a Service Resource only once per time slot? Make Smarter Routing Decisions by Checking Service Rep Availability Optimize routing by using information collected about your organization’s capacity to handle new work requests. This feature is available for Dynamics 365 Customer Service and Salesforce. The following factors are considered for returning start time and end time of resources. Get more qualified leads and grow your business with our sales CRM. Save your changes. Here’s how he configures scheduling policy rules. Click Edit next to the scheduling policy. Available in: Lightning Experience. An Apex-defined variable value can't be set or stored outside the flow. Select a user and enter a resource name—typically, the user's name. Alerting With both fine-grained monitoring and a source of truth in place, the next step is to enable alerting based on this data. Learn how absences, efficiency, and crew settings affect service crew scheduling. You can create, update, and delete records without leaving the Developer Console. Jan 6, 2022 · The above diagram depicts how one may set up multi-region deployments, exercise them with a continuous test harness, track the metrics, and compute availability and alerts. com product. In future articles, we’ll look at displaying resource availability and scheduling across different timezones. Design Resilient Salesforce Solutions Start your Salesforce journey on the right foot. You can learn more about what Salesforce is and what Salesforce does by visiting our official resources Apr 11, 2021 · When creating a Service Appointment in Lightning Scheduler there is no standard validation to prevent from booking a Service Resource multiple times during the same time slot. To achieve high availability for our customers, we design cloud-native architectural solutions that enable resilience for infrastructure failures and faster resolutions for unplanned incidents. Select an absence type: Vacation, Meeting, Training, or Medical. Required Editions Available in: Lightning Experience. Village pump – Forum for discussions about Wikipedia itself, including policies and technical issues. Customer-experienced availability is a shared responsibility. Work Rule Type: Service Resource Availability Service Resource Availability is an Apex work rule type that ensures that a service resource is available to perform a service appointment. Snowflake enables organizations to collaborate, build AI-powered data apps, and unlock data insights—all within a secure and scalable AI Data Cloud. Drive exponential execution and empower teams to expand what they achieve with an AI-powered product suite, AI agents, AI workflows, AI assistant and AI apps builder. Configure Who Can Be a Service Resource Service resources are individual users in your org who can attend appointments with clients. Query Results Grid The Query Results grid displays each record as a row. Explore the developer resources for APIs and Integration to integrate your data. The Salesforce Field Service maps show you a visualization of all Service Appointments (Green Vans), Home Base Locations (Red Houses), and Last Known Locations (Green People). Flow Screen Component: Service Resource Availability Enables users to view the list of available service resources (appointment attendees) and select a service resource. For information about standard and custom objects that you access with sObject resources, see Object Reference for the Salesforce Platform. Agentforce is temporarily unavailable. For manually created calendar events, the Show Time As field and the Assigned To field values determinewhether Salesforce Scheduler considers the event to determine availability. zrk ixqez vvrviua okxx hazqjg skkjbkl ovam proga buvekve yfcs
