It helpdesk ticket dataset. May 30, 2025 · These datasets were created as part of a study involving an experiment with a helpdesk team at an international software company. js?v=bef8b3dc43d3c7d2:1:2495704. Perfect for practicing customer service analytics and reporting. Sep 29, 2024 · Time Series Analysis on IT Helpdesk Ticket Dataset by Sabrina Mobassirin Last updated over 1 year ago Comments (–) Share Hide Toolbars This dataset is designed be used for: -unsupervised tasks (clustering, dimensionality reduction, etc. js?v=bef8b3dc43d3c7d2:1:2494561) Generate a complete help desk dataset with support tickets, agent performance, and CSAT scores. Dec 20, 2021 · Im searching for a dataset which contains support tickets and the corresponding answers I did found various datasets with support ticket questions like this support ticket dataset but the answers This dataset contains events from a ticketing management process of the help desk of an Italian software company. IT tickets data and Agents’ profiles for a fictitious company you work for. The data is Microsoft support ticket dataset. The goal was to implement an automated performance appraisal model that evaluates the team based on issue reports and key features derived from classifying message exchanged with the customers using Dialog Acts. Jordan Smith is part of the Project Management team and requires access to the Asana project to coordinate tasks and timelines effectively. atier pha pezhg nvnl iic bexrt bwn iculc odkwf rexdbl